● Australia-Wide Free Express Post • 2-Year Warranty Included • Same-Day PayID Cashouts

2-Year Comprehensive Australian Warranty

Australian 2-Year Warranty & 30-Day Guarantee

Complete peace of mind on every certified refurbished iPhone. Backed by our Brisbane technical facility, 10 years of mobile experience, free prepaid return post, and full Australian Consumer Law compliance.

Unrivaled Protection

2-Year Hardware Warranty

Full 24 months coverage on logic boards, cameras, screens, and internal components. Double the standard industry warranty with direct Australian support.

Zero Risk

30-Day Risk-Free Returns

Changed your mind? Return your phone within 30 days for a full refund or direct exchange. No questions asked and no restocking penalties.

Local Support

Brisbane Hub & Free Post

All repairs and replacements handled at 309 Adelaide Street, Brisbane. We provide Free Express Post Labels with AusPost tracking nationwide.

Clear & Transparent Warranty Terms

No hidden fine print or deceptive exclusions. Here is exactly what our 2-year warranty covers.

What We Cover (100% Free)

  • Logic Board & CPU: Power failures, reboot loops, and micro-chipset defects.
  • Camera Hardware: Sensor degradation, autofocus failure, and optical stabilization.
  • Face ID & Biometrics: Dot projector, infrared camera, and TrueDepth sensors.
  • Display Integrity: Unprompted touch dead zones, ghost touch, and panel failure.
  • Battery Faults: Severe premature capacity degradation or thermal warnings.
  • Audio & Connectivity: Earpiece, speakers, microphone, Wi-Fi, 5G, and Bluetooth.

What Is Excluded

  • Accidental Damage: Physical drops, impacts, shattered front/back glass, or bent frame.
  • Liquid Ingress: Complete water submersion or liquid spills exceeding Apple IP tolerances.
  • Unauthorized Modifications: Third-party repair attempts, disassembly, or software jailbreaking.
  • Normal Cosmetic Wear: Minor surface scratches or scuffs acquired after the 30-day delivery period.
Accidental damage can be independently protected via personal contents insurance or dedicated tech policies.

How to File a Warranty Claim

Experiencing an issue? We make warranty resolution quick and hassle-free with our Brisbane support team.

1

Submit Request

Email support@easyy.com.au or call 0479 078 631 with your Easyy order number and brief problem summary.

2

Free Express Post Label

We will issue a Free Express Post Label with prepaid AusPost tracking. Simply drop it off at any local Australia Post branch.

3

Rapid Resolution

Within 3 to 5 business days of receiving the device in Brisbane, our team repairs or exchanges it with an equivalent or upgraded phone.

Australian Consumer Law (ACL) Guarantee

Our 2-Year Warranty and 30-Day Guarantee operate in addition to consumer rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law for major failure, repairs, or replacements.

Buy with 100% Confidence — 2-Year Warranty Included

Choose from our wide selection of certified refurbished iPhones or trade in your current phone for top dollar.